FAQ

FAQs 
COVID-19 Update 
We are taking the necessary steps to maintain a safe workplace and to  
preserve the health of our team, and customers. In areas of the world that are  
under quarantine/lockdown, there may be delays in delivery time. We will  
continue to share updates as things change. 
How can I check my order status? 
An email will be sent with a shipping confirmation and tracking information.  
Still have a question? Email us using our contact form, and we’ll be more than  
happy to help! 
My order hasn’t arrived. What do I do? 
AFRIKAN CURIOSITY is not responsible for lost or stolen shipments. You will  
be responsible for filing a claim with the delivery partner. Once your claim has  
been filed, please email us directly at [email protected] with  
information regarding your situation and your claim number. Can I cancel my order? 
Sorry to hear you want to cancel your order! Please email us at  
[email protected] We can only cancel orders that have not yet  
been processed for shipping. 
How do I track my order? 
For online orders, an email will be sent with a shipping confirmation and  
tracking information. 
My item is damaged, what do I do? 
Please contact us at [email protected] Please be prepared to  
provide photographic evidence of the damage you experienced, and we’ll  
take it from there! 
What happens if I want something that is out of stock? 
For details on when a product will be restocked, please subscribe to our  
newsletter or email us at [email protected]

How do I return my order; We are sorry to hear you’re not happy with your product. Please email us at  
[email protected] within 7 days of purchase, and we’ll be more  
than happy to assist! 
Help, I entered the wrong address! 
Contact us at [email protected] immediately. In some cases, we  
may be able to change the address for you if your order hasn't already been  
processed. 
Are your products safe for children? 
Yes, they are. As always if you are in doubt please contact a medical  
professional to give you the go-ahead.

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